Frequently Asked Questions

FAQ’s - Your Most Frequent Questions Answered…

Why Should I Buy From Polmac (UK) Ltd?
Polmac (UK) Ltd helps companies make more sales and therefore more profit by providing cost effective and innovative, wood presentation packaging solutions, for their products.
Will it work for me?

We have a proven track record of providing a fast, efficient, and reliable service to all our clients. This means you can rely on Polmac (UK) Ltd to look after your interests and give you complete satisfaction and peace of mind.

Our main priority is to ensure that all your needs and requirements are completely satisfied, so we will provide a 100% Money Back Guarantee, every time you place an order with us.

What results can I expect?

Polmac (UK) Ltd provides customized, wood presentation boxes that are beautifully made, completely versatile and great value.

They’re completed with stunning, natural wood and colour stains, or clear lacquer finishes, so they are designed to stand out from the crowd, which means you’ll sell more of your products!

Who else has used Polmac services & what were the results?

We work with many small companies, including start-ups, and large international corporations alike. Some of the companies who have used our services include…

Netflix Inc.
Seiko Holdings Corporation
Fortnum & Mason

Ben Nevis Distillery (Nikka Whisky Distilling)
Douglas Laing & Co.
Kilbeggan Irish Whiskey Distillery (Beam Suntory)

Quinessence Aromatherapy Ltd
Amphora Aromatics Ltd
Homeopathic Supply Company Ltd

Track Audio
Rhopoint Components Ltd
Jazzman Records

All these companies have expressed complete satisfaction with the service provided and the high quality, customized, wood presentation boxes supplied by Polmac (UK) Ltd.   

How exactly does your product work?

Polmac (UK) Ltd provides a FREE design service, so we take the time to listen to your exact requirements, and working closely with you, we will develop design solutions that will really work for you and meet all your needs.

Is Polmac (UK) Ltd credible?

Polmac (UK) Ltd has been supplying customized, wood presentation boxes to many leading companies in the UK, and around the world, for over 20 years.

Many clients come back to us time and time again. We provide a fast, efficient and reliable service, transforming their products into exquisite presentation packs, or stunning gift sets that customers find irresistible.   

To find out what our customers think, see the case studies and testimonials by clicking the Case Studies tab on the menu bar at the top of our website.

What do I have to do to get & use your products?

You can contact us by telephone on +44 (0) 1494 533 857, or email This email address is being protected from spambots. You need JavaScript enabled to view it. at any time. Alternatively, Click Here to send us a message.

We will help you by creating a basic design, utilising our knowledge and years of experience. Once the initial design is agreed, a pre-production sample of your wooden box will be manufactured, for your approval. This process normally takes 2 to 3 weeks.

Ordering your wood presentation boxes from Polmac is simple and straightforward. When we receive your official written order, we will send you a drawing of the agreed design, and a Pro-forma invoice confirming the price and delivery date.

When these documents are returned to us, signed and dated as approved, together with a minimum 40% deposit, we will start the manufacturing process.

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Contact Us Today

If you have any questions or would like to discuss your specific requirements for your custom wooden boxes, just call +44 (0) 1494 533 857, or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.


If you don't see what you're looking for on this page, please contact us at any time and we'll be delighted to discuss your exact needs and have the opportunity to create something really special for you!